Fixed: Business Email Stopped Working After Changing DNS or Nameservers

Changing your website hosting or updating your domain’s nameservers often comes with an unexpected side effect: your business emails instantly stop sending or receiving.

This usually happens when point-of-contact tools—like a domain host on GoDaddy, nameservers pointing to Hostinger, and email hosted on Google Workspace—get disconnected. Here is how to untangle your DNS and restore your email routing without breaking your site.

Why Email Breaks When You Switch Hosting

When you point your domain’s Nameservers (NS) to a new web host, your domain stops reading the DNS records at your old registrar. If your custom email routing records aren’t copied over immediately, external mail servers won’t know where to deliver your inbox messages.

1. Locate Your Active DNS Zone

Before adding or editing any records, you must confirm where your DNS is actively managed:

• If your domain uses default registrar nameservers (e.g., ns1.godaddy.com), your active DNS zone is at your registrar.
• If your domain points to custom hosting nameservers (e.g., ns1.hostinger.com or Cloudflare), your active DNS zone is at your hosting provider.

Adding MX records to the wrong dashboard is the #1 reason email setups fail.

2. Re-Add Your MX (Mail Exchange) Records

MX records direct incoming mail to your provider. If you use Google Workspace or Microsoft 365, ensure the active DNS zone contains these exact entries:

• Google Workspace (Combined entry):
  • Host: @ | Type: MX | Value: SMTP.GOOGLE.COM | Priority: 1
• Microsoft 365:
  • Host: @ | Type: MX | Value: yourdomain-com.mail.protection.outlook.com | Priority: 0

3. Restore SPF and Authentication TXT Records

Pointing MX records restores incoming emails, but outgoing emails will land in spam without proper authentication. Ensure your active zone includes your provider’s SPF record as a TXT file:

• Google Workspace: v=spf1 include:_spf.google.com ~all
• Microsoft 365: v=spf1 include:spf.protection.outlook.com ~all

4. Wait for DNS Propagation

DNS changes are not instantaneous. While MX records can update in minutes, global propagation can take up to 24–48 hours. Avoid changing settings repeatedly during this window, as it resets the propagation clock.

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Confused by Registrar and Hosting Settings?

Juggling GoDaddy, Hostinger, Cloudflare, and Google Workspace setups can be confusing—and one wrong edit can take your entire website offline.

If you don’t want to spend hours on support chats or risk losing client emails, let SendAndChill step in. We fix and untangle your DNS and mail routing setup in under 24 hours—with zero password sharing required.

• Complete DNS zone check and routing fix
• SPF, DKIM, and MX verification
• Delegated access—your passwords stay 100% private